Refund Policy

Last updated: November 2026

Alcohol Products

All sales of alcohol are generally final once picked up or delivered. We stand behind the quality of our products and will work with you to resolve any issues with damaged, defective, or incorrect items.

Damaged or Defective Products

If you receive a product that is damaged, leaking, broken, or defective, we will resolve it. Please contact us within a reasonable time:

• Phone: 443.964.1292
• Email: mike@parkvillewineandspirits.com

For Pickup: Inspect your order before leaving the store. If anything is damaged, alert our staff immediately.

For Delivery: Inspect your order upon delivery. Note any damage on the delivery receipt or contact us within 24 hours.

Incorrect Orders

If we made an error in your order (wrong item, missing item), please contact us within 24 hours at 443.964.1292 or mike@parkvillewineandspirits.com. We will replace the incorrect item at no charge or provide a refund for the incorrect item.

Order Cancellations

• Before preparation: If your order has not yet been prepared, you may cancel for a full refund. Contact us immediately.
• After preparation/delivery: Orders cannot be canceled once prepared or delivered.

Contact Us

To report an issue or request a refund:
Phone: 443.964.1292
Email: mike@parkvillewineandspirits.com

Parkville Wine & Spirits
7712 B Harford Rd, Parkville, MD 21234